Cancellations and Refunds

Thank you for choosing TurboWale. We strive to provide you with the best products and services possible. In the event that you need to cancel an order or request a refund, please review the following Cancellations and Refunds policy:

1. Order Cancellations

1.1 Cancellation Period: You may request to cancel your order within 24 hours of placing it. After this period, the order may have already been processed and shipped, and cancellation may not be possible.

1.2 Cancellation Process: To request a cancellation, please contact our customer support team as soon as possible through the provided contact information on our website. We will review your request and determine if the cancellation is feasible.

1.3 Order Modifications: If you need to modify your order, such as changing the shipping address or adding items, please contact our customer support team within the cancellation period. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.

2. Refunds

2.1 Eligibility for Refunds: Refunds may be issued in the following circumstances:

- Order Cancellation: If you cancel your order within the specified cancellation period, and the cancellation is approved, a refund will be issued.

- Defective or Damaged Products: If you receive a defective or damaged turbocharger, please notify us within 48 hours of delivery. We may request supporting evidence such as photographs or videos to assess the issue. If the defect or damage is confirmed, we will provide a refund or a replacement, depending on your preference and product availability.

2.2 Refund Process: Once your refund request is approved, we will process the refund as soon as possible. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon.

2.3 Non-Refundable Items: Please note that certain items are non-refundable, including but not limited to:

- Customized or personalized turbochargers.
- Turbochargers that have been installed or used.
- Items that are not in their original condition or packaging.

3. Return Shipping

3.1 Return Shipping Costs: If you are eligible for a refund due to a defective or damaged product, we will provide instructions on how to return the item. In most cases, we will cover the return shipping costs. However, we reserve the right to request that you cover the shipping costs in certain situations, such as if the product is found to be in working condition or if the return is due to a change of mind.

3.2 Return Shipping Method: We will provide you with the appropriate return shipping instructions, including the shipping address and any necessary documentation or labels. Please follow the provided instructions to ensure a smooth return process.

4. Contact Us

If you have any questions or concerns regarding cancellations and refunds, please contact our customer support team using the provided contact information on our website. We will be happy to assist you and provide further clarification.

Please note that this Cancellations and Refunds policy is subject to change without prior notice. Any updates or modifications will be effective immediately upon posting on our website.

Last Updated: 15-07-2023

Please review this policy carefully before making a purchase. By using our ecommerce turbocharger selling website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Cancellations and Refunds policy.